Korean Airlines and Asiana Airlines Comparison

Korean Airlines and Asiana Airlines Comparison PARK EUNHEEÂ   Question 1 Operational shall possess and control the product or service that meets the process of planning and meeting the product or customer needs. Companies should be allowed to produce at reasonable costs. They must fine-tune their production processes to focus on quality, to hold down the costs of materials and labor, and to eliminate all costs that add no value to the finished product. Making the decisions involved in the effort to attain these goals is the job of the operations manager (web-books).The operational manager shall plan the necessary solutions for planning, proceeding, and planning. I am going to discuss compare Korean Airlines (failure) and Asiana Airlines (success). Asiana Airlines is the nations No.1 airline. Looking at the two airlines, I want to see what the difference is. Therefore, one can look at the parts that Korean Air needs to develop. Corporate philosophy First, Asiana Airlines (failure) Corporate Philosophy As a basic philosophy, Asiana Airlines is implementing the management philosophy of Customer Satisfaction through the Best Safety and Service , which is the safest, fastest, and most pleasant way to meet customers time and place . (PhilosophyCorporate, 2017) Second, Korean Air will continue to strive to achieve the mission of Excellence in Flight. In addition, we will strengthen our competitiveness through rapid and flexible response to market changes and customer needs, and we will pursue sustainable growth and become a leader in the aviation industry. (philosophyManagement, 2017) Various educational programs Korean Air has organized a separate training center for specialized training in specialized job fields such as navigation, maintenance, and rooms. In addition, we are overcoming the limitations of time and place, and are activating online education to enable selective learning that meets individual needs. We are continuously developing rich contents such as acquiring business knowledge, cultivating service mind, foreign language course for global business execution (programsVarious, 2017; programsVarious, 2017; programsVarious, 2017) (VISIONHR, 2017) Asiana Airlines (failure) says human personnel is the most precious resource and gives equal opportunities for all members of the company, giving equal rewards and fair compensation. Lastly, they are trying to work as a corporate culture that allows businesses to freely communicate with other families that are free to use. Asiana Airlines is providing a systematic education with a vision of developing a global leader promoting future values and accomplishments. Through three leadership programs, education is strengthening, strengthening professional education, and strengthening service education. In addition, employees are conducting an organization culture education involving employees. Like this same series of companies, but it have slightly different operating programs and educational programs. By comparison, Asiana Airlines has a more specific and diverse variety of programs than Korean Air. Also, Asiana Airlines employees through specialized training programs to educate and trai n employees through continuous integration, education, and solving problems. Finally, you can find out the special parts that Asiana Airlines have. In order to manage the performance of staff, the portion of the evaluation is similar to those of the two airlines, but Asiana Airlines performs both the coaching and interim check. It is important to objectively evaluate and assess objectives when setting goals and evaluating performance. However, it is very important to monitor and provide feedback to employees through an interim check review prior to the performance appraisal. Through this time, staff will modify and strengthen their behavior. Such a time will soon produce better results in performance appraisal. Also, Asiana Airlines has customers first through corporate philosophy. However, Korean Air takes priority over corporate culture. Of course, it is also a system for customers, but I think it is right that the customer has the philosophy to go first. I think that if Korean Air thinks about customers first and educates them, they can be better airlines and better airlines. To become an internationally recognized airline, it is a challenge not to stay in position. Question 2 Production management, and the organization and function of which is controlled collectively. Production activities are limited to manufacturing activities, especially purchasing, manufacturing, finance and labor. The academic system, which effectively and efficiently manages the production of products and services, has long used the term production management because production management originated in the original manufacturing industry, or factory. However, while the service sector recently started to grow the share of traditional economic management is the name of the manufacturer as well as production operations management. There are four objectives for production management. The first is Cost. Production must be mass-produced, facilities should be used as long as possible, and maintenance costs should be low. Inventories of finished products and raw materials should be kept to a minimum, and costs for rework and waste should be minimized. The second is Quality. High quality is defined as a quality that is far higher than the competitors quality and is good enough to be sold despite the high price. Third is Delivery. It is refers to the ability to deliver products or services to customers at the time and place they want. Lastly is flexibility. Flexibility refers to the ability to quickly adjust production quantities in response to fluctuations in demand, and to rapidly develop new products to meet consumer needs or preferences, or to change product designs in a variety of ways. With these goals, can look at the basic system of production. A production system is systems that include all the functions required to design, produce, and services the system. There are four main parts of the system. Input is whatever goes into the system. Process is where various kinds of operation take place. Output is whatever is produced by the system. Feedback is where information about the output is used to change the input, or change the process, or start up another system. Production system is part of a comprehensive production management system that enables the planning process to be carried out according to plan, preparation of raw materials, planning, calendar scheduling, and planning for the project. (systemsProduction, 2017) Â   New service development involves everything involving product or service design, business model design and marketing. The service system develops new services by investigating markets, types, profits, and period. Test the new business model for customers, testing profitability and potential. Through this process, they can create a finished product. Another important part of the service is competitiveness. Competitiveness means that a product or service offered by a company sells better than its competitors in the market. As long as you have the competitiveness, the company can secure profits by increasing sales. Competition in the market is made by price, quality, product differentiation, elasticity (ability to cope with change) and procurement period. To compete effectively, companies need to understand the market and have enough time to explore and respond to competitors strategy. I am going to discuss what is wrong with the production and service systems of Tesla. I want to find a solution. Specially, Tesla is a company that produces automobiles. Production car is a typical industries that rely on large factory and modern production equipment, granular division of labor, a large-scale homogenization of the labor force. Therefore, it is necessary to cooperate and harmonize with each other in the processes, and smooth flow of production activities and organic combination are absolutely important. When I read this article, I thought it was the biggest problem of Tesla. Tesla has the capacity to build 500,000 vehicles a year at its Fremont, CA plant. But last year it barely managed to build 50,000. This year, it will probably struggle to build 80-90,000. Meanwhile, it has reservations of 375,000 for its forthcoming Model 3 mass-market car, which was unveiled earlier this year and should arrive by 2017. (file:///C:/Users/park/Downloads/Assignment%201-Operations%20management%20.pdf, 2017) The biggest problem with Tesla, why is it not natural for the company to create cars? Tesla is built a new factory to improve manufacturing capacity, but the production of existing plants is not functioning properly. The bigger problem here is that there is no system to properly manage this.Through this article, Tesla knows that the production is not working properly.This is a major drawback to growing up. To succeed in the success of new factory, must overcome factory problems. ÂÂ  In my opinion, the problem is the production management system that can be carried out according to plan. The problem seems to have failed and the feedback has not been answered. I think this problem arises because all the resources (manpower, equipment, materials) in the production process are inoperable. As a result, Tesla is showing this result because it is inconsistent with the input, process, output, and feedback of the production systems. Tesla has invested a huge amount of its budget on creating more industries and infrastructures. However, it is not right to start a new thing without solving the existing problems. In the end, many more losses are left behind. Secondly, Tesla should pay attention to the service. Because they were lack sufficient services to products. The service system shall be configured so that customers can easily understand the various processes through various processes. In order to increase competitiveness, Tesla should keep the service and the process in its highest state. Must develop and develop continuously in production and service system. These developments should be accompanied by staff and customers. In conclusion, we will develop products that are practical and competitive by developing products and operating systems through various studies. This operation is helpful to the development of the company. And it will be a high satisfaction company. In closing, through this project, I am learned more about production and service. A production system is not simply a system of designing and generating systems, but a system that manages and manages planning, service projects, feedback and everything according to plan. And I also felt the importance of the service system. By researching and designing products, they can create a business model, show employees and customers, and make sure that they are able to produce high-quality, profitable products through their feedback. Competitive advantage in global competition depends on the ability to provide high quality products or services at reasonable prices. In addition, faster delivery, faster introduction of new products and new services are becoming important factors in securing competitive advantage over competing companies. Technological changes also enable the production of new products or services and affect production processes. As computer and information technology evolve, new opportunities arise. If I continue to study business and become a manager or manager of a company, I think this information will surely help. Question 3 To connect all the efficiency and profitability in order to maximize the leverage of the organization and shall operate coherently. If theres a problem with the company, theres some sort of operational leverage. Operating leverage operates in a system that complements systems in various enterprises. These businesses have well-defined strategies for the future. Operating strategy ensures that business units compete with competitive advantage over time to support the desired operational structure, infrastructure, and specific set of features it consists of a decision pattern that allows you to achieve it.And also, depending on the changing needs of the business, it can be reflected. These operations should be higher stability and potential. Also, in harmony with all other elements it must work efficiently. Operational strategies have to choose the best way to achieve the objectives and operation. The change in the operating profits is in the reasonable leverage of the company. I am goi ng to discuss what Ryanairs operating lever problems are and write about solutions. The problem with Ryanair, which can be seen through this article, is that it does not care about customers. Because the company offers to already cheap price on airline tickets, they do not have to care customers. But they are missing this part. As a result, the production capacity of the company is gradually lowered affect the profit of the enterprise. The problem of constant customer management leads to companies that customers do not seek despite cheap price. Therefore, Ryanair should be first improved customer satisfaction. If so, the profit of the enterprise comes naturally. As a result, the companys production capacity is gradually lowered, affecting the profit of the enterprise. What does they need any solution for customer care improvement? First, by default there are four key elements. 1. Cost structure While businesses are used to identifying areas of high cost, it is equally important to examine the structure of the cost base (balance between fixed and variable, labour vs IT, operations vs corporate overhead, etc.) and trends in this structure over time. The focus on operations functions tends to be because it is easier to measure their productivity or value. Support and corporate functions are harder to measure precisely because they are essentially knowledge based functions. The key is to develop an appropriate metric for the value that they bring and the investment that is required. 2. Organisation of work Organisational restructuring is an important tool to realign the business with a new strategic direction or to improve productivity. Further analysis is necessary to determine the optimum configuration of teams (skills and responsibilities) and allocation of work (steps in a process). For example, a team may work more efficiently and provide better customer service if they complete the entire process for a particular customer. Alternatively, developing expertise in a particular part of the process may result in greater productivity and better service to customers. Your teams are the experts in what works and doesnt work. Encourage them through a formal process and rewards to maintain a focus on this aspect of business productivity. 3. Business processes This lever continues to be used effectively by businesses and more rigorous approaches such as Six Sigma have gained new currency in recent years. However, with the increased availability of off the shelf technology solutions and enabling technology such as middleware and workflow, the challenge for business is how to maximise the value-add from knowledge based activities as distinct from automation of more standardised, repeatable activities. This requires new ways of thinking regarding process, skills development and training of staff in order to achieve productivity improvement across the business. 4. Knowledge managementWe have referred to knowledge management several times. This is a discipline and a process which is much talked about but often relegated to the realms of information management which in some businesses is viewed as a step above records management. Every business now operates in a global, knowledge based economy. The lever to manipulate for improved performance is the ability to make knowledge an active ingredient in day to day operations. A current example is product life cycle management software. This software not only captures knowledge at every stage of a process for reuse but brings diverse functions together, e.g. Marketing and Engineering, to share information in a common format. Not only does this result in a better product but it also delivers productivity improvement in the process. (Doman Vaughan, 2017) Ryanairs operations manager must first understand the basic elements above. Then we need to educate our employees and develop the system. Efficient and accurate operating system causes an ongoing relationship with customers. In order to improve the productivity of the company it requires the efforts of many officers and staff. They are constantly getting new education must work to improve the operating system. Particularly the operating manager must develop better program based on the knowledge to improve production. However, this requires a rational business after identifying the organization and cost-based structure of the enterprise. In order to improve customer satisfaction, it is essential to provide employees with products that can meet customer expectations, effectively handle customer complaints, and improve employees welfare and sense of unity. Finally customer satisfaction is just the quality of the products but also products with inherent to the product throughout the entire process, including planning, design, design, production, after-sales service of the product corporate culture image, providing a corporate philosophy to customers and consumers satisfaction to We must meet customer expectations more than ever, so customers should be able to increase their repurchase rates and maintain their preference. If Ryanair understands and operates this lever, naturally, customer satisfaction is ensured up a fixed hierarchy. In other words, customer satisfaction management is a management method that seeks to secure long-term and continuous stable profit base that is unaffected by market changes by taking customer satisfaction as the ultimate management goal, deviating from the previous management goal of increasing market share and cost reduction. (Knowledge Encyclopedia, 2017) References Doman Vaughan. (2017, 03 14). Five key levers to productivity improvement . Retrieved from Doman Vaughan: http://domanvaughan.com/productivity-improvement.html file:///C:/Users/park/Downloads/Assignment%201-Operations%20management%20.pdf. (2017, 03 12). Case: The Hubris Effect? p. 4/7. Knowledge Encyclopedia. (2017, 03 14). Customer Satisfaction Management. Retrieved from Knowledge Encyclopedia: http://terms.naver.com/entry.nhn?docId=463902cid=42109categoryId=42109 Philosophy, C. (2017, 03 06). Retrieved from Corporate Philosophy: http://flyasiana.com/CW/ko/common/pageContent.do?pageId=PC_0590 philosophy, M. (2017, 03 05). Management philosophy. Retrieved from KOREANAIR: https://kr.koreanair.com/korea/ko/about/who-we-are2.html programs, V. e. (2017, 03 06). Various educational programs. Retrieved from https://kr.koreanair.com/korea/ko/about/who-we-are2.html System, C. o. (2017, 03 06). Classification of Manufacturing (Production) System. Retrieved from http://www.mbanetbook.co.in/2010/05/pom-types-or-classification-of.html systems, P. (2017, 03 06). Production systems. Retrieved from Production systems: http://www.bbc.co.uk/schools/gcsebitesize/design/resistantmaterials/processystemsrev1.shtml VISION, H. (2017, 03 11). HR VISION. Retrieved from Aisana Airlines: https://recruit.flyasiana.com/ web-books. (n.d.). 11.1. Operations Management in Manufacturing. Retrieved 2 27, 2017, from web-books: http://www.web-books.com/eLibrary/NC/B0/B66/091MB66.htm

Compare and contrast two psychological approaches Essay

My intention in this essay, is to compare and contrast the following psychological approaches Behaviourism and Psychoanalysis, in doing this I will unpack the key points of these two approaches, highlighting the differences and explaining them. The first approach I will look at is Psychoanalysis; the most famous psychologist linked to this is Sigmund Freud an Austrian psychologist who first proposed his Psychodynamic approach. These perspectives states, that there are three main sections to the human psyche. The first is the â€Å"ID† this is the natural drive, which seeks gratification constantly, the second is the â€Å"EGO† this is our personal set of values developed as children, and finally the â€Å"SUPEREGO† a set of learned values, taken from society and our parents rules and values. Also he believed that as children we all go through five stages oral, anal, phallic, genital, and latency. If the child is either under or over gratified in any one of the stages then they will have problems in adulthood. Another element of Freud’s theories was his studies of dreams; Freud believed that dreams acted as a form of fantasy, a defence mechanism against the unacceptable urges of the id. Fantasy allows the individual to act out events in the imagination, which can satiate the urges of the id, which are repressed. Freud theorized that dreams were a subconscious manifestation of these repressed urges, and that they served mainly to satisfy sexual and aggressive tendencies The other theory I will refer to is Behaviourism; this is an approach, which states that all psychology must be directly measurable and recordable, if it is to be regarded as scientific. In his 1924 book Behaviourism, Watson made the notorious claim that, given a dozen healthy infants; he could determine the adult personalities of each one, â€Å"regardless of his talents, penchants, tendencies, abilities, vocations and the race of his ancestors.† While  making such a claim seems ridiculous today, at the time Watson was reacting to emerging Freudian psychoanalytical theories of development, which many people found threatening. Watson’s scheme rejected the entire hidden, unconscious, and suppressed longings that Freudians attributed to behaviours and posited that humans respond to punishments and rewards. Behaviour that creates positive responses is reinforced and continued, while behaviour that creates negative responses is eliminated. After both of these psychologists came other expanding on their theories, psychologists like Pavlov and Skinner expanded Watson’s theories and Psychologists like Jung and Adler expanded Freud’s. An important component of many psychological theories in the late nineteenth century, including psychoanalysis was â€Å"introspection†, the study of the mind by analysis of one’s own thought processes. It was in reaction to this trend that behaviourism arose, claiming that the causes of behaviour were not founded in the mind, but rather that they were the results of conditioning and responses to stimulus. Behavioural theorists emphasize that behaviour is a result of a process of learning from observing. What actions pay off and what works. This theory simplifies human behaviour by neglecting the many other influences on us, many of which are vital to the psychoanalytic theory. In direct conflict psychoanalysis uses introspection as the basis for all theory stating that behaviour is caused by childhood experiences, to quote Freud â€Å"the boy is father to the man†. Another difference is found when you look at research methods. Psychoanalysis is based around introspection and as such has very little research, due to the fact that the theory has very little testable data, it can neither truly be proved nor disproved. Behaviourism tested and researched ideas before they were published, all of the research was directly observable and and testable, this was due to the basic aim of behaviourism, which is to produce analysable and scientific results. The research done by the approaches differ as much as who they are studying behaviourism focuses all of its attentions upon animals and how their  behaviour equates to human behaviour. The reasons for this focus of experimentation was stated by theories being made on the evolution of creatures scientists such as Charles Darwin were stating that all life found on earth descended from basic organisms, due to this behaviourists of the period believed that any reaction from a animal could be observed in humans as all creatures â€Å"evolve† from one another. The techniques used for Freud’s research, were based around introspectional research into members of the public, the problem however was that Freud lived in a place where the only willing volunteers for research were Jewish housewives, as such Freud’s research can be critised as it focused mainly on one (extend) As time has gone by both of these theories have received critism from various sources, and their views have been expanded and changed by psychologists who came after them. Since Freud first described his psychodynamic theory, Freud and his psychoanalytic theory have faced intense criticism. His most famous critic is Jung, a former college. Jung started to disagree with Freud in 1913 over many of the key of issues to the theory, including amongst other points, Freud’s emphasis on children’s sexuality and its importance in early development. Jung had a different view of the construction of human personality, for instance, and had different ideas about how dreams should be interpreted and viewed as part of psychoanalysis, dreams of course being very important to the study of Psychoanalysis; they were seen as to quote Freud † a window to the subconscious†. Alfred Adler, another college of Freud, also disagreed with the masters view of childhood sexuality, instead he believed that infants and children are driven mainly by a need for acceptance and praise rather than sexual gratification. In modern times, Freud has been the target of criticism from many corners. Feminists especially criticize his understanding of â€Å"hysteria† and his theory of Oedipal conflict, they deny that a child would think and seek to act in this way. Basically the main criticisms of Freud’s theory are that it is based too much in studying sexual urges and the need for gratification. Also many people believe that Freud had no real proof for his theories and they were too much based around introspection. His theories have been expanded and criticised by his peers, Jung, Adler ECT, and their theories although still psychoanalytic list the influences on behaviour as society and a persons environment. Much of the research done in Behaviourism was done prior to john Watson championing the term â€Å"Behaviourism† in his 1924 book. Edward Thorndike (1874-1949) initially proposed that humans and animals learn behaviours through the association of stimuli and responses. He stated two laws of learning to explain why behaviour occurs the way that it does: The Law of Effect specifies that any time a behaviour is followed by a pleasant outcome, that behaviour is likely to recur. The Law of Exercise states that the more a stimulus is connected with a response, the stronger the link between the two. Ivan Pavlov’s (1849-1936) carried on work on classical conditioning also he provided an observable way to study behaviour. Although most psychologists agree that neither Thorndike nor Pavlov were strict behaviourists, their work paved the way for the emergence of behaviourism. Later the behaviourist approach was taken up by B.F. Skinner (1904-1990) who worked out the evolution of human behaviour by observing the behaviour of rats in a maze, where certain actions lead to different consequences In the 1950s, however, the popularity of behaviourism began to decline. Behaviourism is very difficult to crititse as unlike other approaches the data is not open to interpretation. As such the theory has received very little crititsm over the years. One of the main critisms was made by Noam Chomsky (1928), an expert in  speach, who demonstrated that the behaviourist approach simply could not explain the way a child picks up its native language. Today, many psychologists debate the extent to which cognitive learning and behavioural learning affect the development of personality. Also much of the research done by behaviourists would not be possible in the present day as the general public are much more aware of issues of cruelty to animals. Both of these theories have one key element, which is shared. Namely both have inspired and been the basis of therapies, which are still used to aid a variety of problems. From psychoanalysis, psychotherapy grew. Psychotherapy is a way of treating psychological or emotional problems, through talking both about the issue and about other issues. The main focus is to talk the patient through their experience hoping to discover the personal feelings, relationships, and events that have created their vegetative behaviour. Freud first used this therapy whilst living in Austria where he was a practicing physician specializing in neurological disorders. When Freud could find no physical cause for an illness, he would experiment with this new therapy and in this way he found it extremely useful. It is now used widely across the world and is even a recommended treatment in the NHS. Behaviourism has led to other therapies, mainly treatment for phobias. Classical conditioning is also the basis for different types of fears or phobia, which can occur through a process called stimulus generalization (a child who has a bad experience with a particular dog may learn to fear all dogs). Although classical conditioning is the cause of many phobias, classical conditioning can also help eliminate them through a variety of therapeutic techniques. One is â€Å"systematic desensitisation†, in which an anxiety-producing stimulus is linked with a positive response. The opposite result (making a desirable stimulus unpleasant) is obtained through â€Å"aversion conditioning† therapy, in which a behaviour that a person wants to stop e.g. an addiction, such as alcoholism is paired with an unpleasant stimulus, such as a nausea-producing drug. So in conclusion, no one theory can be proven either correct or incorrect, as elements of each are useful and effective in modern life. Psychologists will constantly expand these theories and critism will continue, for as long as the debate rages on. BIBLIOGRAPHY: Psychology for A level by Mike Cardwell, Liz Clark and Claire Meldrum (2000) Gale Encyclopaedia of Childhood & Adolescence. Gale Research, 1998. Rachlin, Howard. Introduction to Modern Behaviourism. 3rd ed. New York: Freeman, 1991 Lieberman, David A. Learning: Behavior and Cognition. Belmont, CA: Wadsworth Publishing Co., 1990. Gale Encyclopaedia of Psychology. Gale Research, 1998. Blackman, Derek E. Operant Conditioning: An Experimental Analysis of Behaviour. London: Methuen, 1974.

Heres What I Know About Research Paper for Sale

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Reflection Of Clinical Practice - 794 Words

This reflective essay will discuss three skills that I have leant and developed during my placement. The three skills that I will be discussing in this essay are bed-bath, observing a corpse being prepared for mortuary and putting canulla and taking it out. These skills will be discussed in this essay using (Gibb’s, 1988) model. I have chosen to use Gibb’s model because I find this model easier to use and understand to guide me through my reflection process. Moreover, this model will be useful in breaking the new skills that I have developed into a way that I can understand. This model will also enable me to turn my experiences into knowledge that I can refer to in the future when facing same or similar situations. Gibbs model seems to be†¦show more content†¦When washing my patient I ensured at all times that I covered areas of the body that I was not washing at that time so make sure that I treated my patient with dignity and respect as well giving privacy to my patient. Feelings When my mentor first asked me to wash the patient, I felt nervous and scared as I did not want to get anything in the process wrong. I also felt scared because this was going to be my first time doing a bed-bath on my own whilst my mentor was observing me. Moreover, I had never washed a male patient before so at first I felt embarrassed for myself and for the patient himself as he was being washed by a female nurse whilst the other one (my mentor) observed. This is because some of the patients in my ward often refused to be washed by female nurses for personal and privacy reasons. I felt anxious that if I do anything wrong I would hurt my patient by accident. I also stated to worry about whether the patient would understand me when I try to communicate with him for example when I ask my patient to roll over so I can put a new sheet for his comfort. When it came to cleaning the area near the stoma I felt even more apprehensive and I did not want my mentor or my patient to notice my ne rvousness as the patient would have felt that I was not capable and not aware of what I was doing. When all of a sudden my patient started to cough and looking a bit distressed I began to think that I was not doing something right and was causing distress to him. IShow MoreRelatedClinical Practice Reflection1592 Words   |  7 PagesA REFLECTIVE CLINICAL PRACTICE EXPERIENCE Introduction My reflective clinical practice experience was based on my eight weeks placement in an acute mental health ward in a hospital. I was not sure of what to expect because I have never worked or placed in an acute ward and this was my second placement. Before starting my placement, I visited the ward and was inducted around the ward. This gave me a bit of confidence and reassurance about working in an acute ward. 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